User Experience Design Blog

Commentary on strategy and design of interactive products.

FedEx Courier Device

March 18th, 2009 by Kimmy Paluch

This post about FedEx courier devices was just brilliant. I’ve often wondered about these onerous-looking contraptions, and how much training they must require. The mere look of them is not very enticing. Joe Pemberton’s recount of this encounter is a story to which we can all relate. How many times have we heard people gripe about the devices they have to use to do their job?



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