I encourage everyone in product development and service industries to watch the talk which Don Norman gave at UX Week last year (video below). I finally had a chance to watch the video that was released earlier this year, and heard many gems. It’s great to hear the father of User Experience design advocate for the fundamental elements of good design, while also challenging the scope of the field to aid in its evolution.
- “Know your users” - it’s still the most fundamental principle of design
- The importance of terminology. He prefers the term people not users.
- The essence of experience design is people’s memory. Every interaction contains good and bad, but it’s the final impression that matters.
- There is a huge need for UX professionals to consider their audience: not the user, but clients and businesses. He advocates that we should “learn to speak the language of business,” including using numbers to sell our ideas.