User Experience Design Blog

Commentary on strategy and design of interactive products.

All Articles in the ‘Research Studies’ Category

Avoiding Agile Disaster

Jan 23, 2013 - Agile development can be a wonderful thing. Unlike a waterfall approach that can be mired with checkpoints, bottlenecks, and other friction, Agile can free organizations to move quickly. However, with that freedom come deleterious consequences. Chief among them is the loss of  product identity, which leads to an unrecognizable agglomeration of disjointed features—A blob of garbled parts. A Blob of [...]

People Prefer Choice over Better User Experience

Jun 19, 2012 - Recent research suggests that if consumers perceive that their freedom of choice is limited, they will often switch to a new product from one with which they are already familiar,  (”Why Dominant Companies Are Vulnerable“,  MIT Sloan Management Review,Winter 2012). The researchers, Kyle B. Murray and Gerald Häubl, explain that this phenomenon might be one [...]

Market Research and the Primitive Urges of the Consumer

Mar 7, 2011 - “The trouble with market research is that people don’t think how they feel, they don’t say what they think and they don’t do what they say.” The BBC reports on an upcoming breakthrough for market research, currently being developed. Dr Roberto Valenti of the University of Amsterdam and Dr Theo Gevers. The two have established a company, [...]

The Real Life Social Network

Jul 14, 2010 - I loved this presentation by Paul Adams of the Google UX team. He explores designing for real social networks by examining relationships, influence, identity and privacy. The entire presentation is extremely well done, and the discussion around relationships and our online versus offline social network truly illuminates important factors in social design. The Real Life Social Network [...]

Ratings by Communities Are Skewed—Now What?

Sep 18, 2009 - Many online and mobile applications rely on ratings and reviews from their communities to provide wisdom for their remaining users. Services such as Yelp, Amazon, Digg, and even the Apple App Store use input from their users to evaluate some intrinsic value of a set of items—be they books or iPhone applications.  However, new research [...]

Most Important Feature in a Web Browsing Device

Aug 11, 2009 - Earlier this month Nokia Conversations posted a poll for the most important feature in a web browsing device and the results are in from 461 respondents. No surprise, the ‘all of the above’ choice was the top-rated feature, but following that were ‘big screen,’ and ‘high speed connectivity.’

Eye-Tracking Studies at Google

Feb 25, 2009 - Two user experience researchers share on the Google Blog how their team conducted eye-tracking studies on the interface of Universal Search to gain insight into optimal information design. They write in their post: Our User Experience Research team has found that people evaluate the search results page so quickly that they make most of their decisions [...]

Modern Mobile Phones Frustrate Most Users

Jan 19, 2009 - The BBC reports on a study conducted by Mformation, which reveals that of 4,000 people interviewed in the UK and US, 61% claim that “setting up a new handset is as challenging as moving bank accounts.” The report reveals other details of the complexity users face, such as using various applications, browsing the web, reading email, [...]

On Usability Problems with Voting Machines

Nov 4, 2008 - Today is the big day, and no matter for whom or what you are voting on November 4th, you not only want your vote counted, but you also want it counted correctly. In the spirit of fair elections with a twist of usability geekiness, we at Montparnas compiled a few resources where you can learn [...]

The Kiosk Experience

Aug 6, 2008 - As a designer and consumer advocate, I often judge the experiences that I have with various products and services. So I was keen to read David Pogue’s recent article with his own experience observations, aptly titled It’s the Software, Not You. Of the Delta Airlines touchscreen kiosks, Pogue writes: “Whenever I encounter badly designed software like this, [...]

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