User Experience Design Blog

Commentary on strategy and design of interactive products.

BBC Online Shares Its Usability and Accessibility Methodologies

August 12th, 2009 by Kimmy Paluch

Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company’s Usability & Accessibility team. The short presentation describes the challenges, such as a wide range of platforms and audience types, as well as the wide-range of research tools that are used to understand and address them, from card sorting to ethnographic research.

Although, I would have liked more details as to the organizational interactions and long-term research approach, and don’t necessarily agree with the over-simplification that “TV is simple,” the slides do show the breadth of methods used to satisfy the BBC online audience and can be viewed below.

UPDATE: The video of the presentation is also available (requires registration, go to “Web 2.0, Social Networking, Usability, Design & Build Theatre,” then “Wednesday at 13:00″). See comment from Chris Rourke below.



Subscribe to Montparnas' User Experience Design Blog (RSS) Subscribe to Montparnas' User Experience Design Blog

4 Comments add a comment

  • Hi Kimmy

    Thanks for the reference to the slides. I co-presented the talk with Jonathan. Sorry that they don’t convey as much information as you would have liked but its hard in slides to get across everything.
    If you want to see the video of the presentation go here

    http://www.seminarstreams.com/Internet-World-seminars.asp

    you have to register. Then go to Web 2.0, Social Networking, Usability, Design & Build Theatre and it is Wednesday at 13:00

    if you are interested in accessibility I chaired a panel on that in the
    Enterprise 2.0 & Content Management Theatre at 12:00 Wednesday that Jonathan Hassell was on also.

    • Hello Chris,

      Thank you for the comment and the additional link. As I mentioned, the slides were a great overview, but I was truly glad to see the full talk. I will add the link to the article and encourage our readers to watch it.

      This was a great panel and it’s always enlightening to be exposed to other companies’ processes and experiences, so thanks again for sharing to both you and Jonathan!

  • Fantastic presentation Chris, well done! I look forward to viewing the full talk, when I can find some free time…

  • [...] User Experience Design blog reports that Jonathan Hassell of BBC online shared a presentation on the challenges and [...]

Post Comment

Required fields are denoted by an asterisk (*)

(will not be published)


    Comments (RSS)    Follow Montparnas on Twitter Follow us on Twitter
Montparnas User Experience Design Blog is proudly powered by WordPress.